Safety on UniBookTrader

1. Keep payments on UniBookTrader

• Always pay through our Stripe checkout. Look for https://unibooktrader.com.au/ in the address bar or https://checkout.stripe.com/ during card entry.
• We will never ask you to pay by direct bank transfer, PayID, gift card, or cash.
• If a buyer or seller asks you to handle payment outside UniBookTrader, don't — and please report it to us at contact@unibooktrader.com.au.

2. Protect your sign-in link

• We sign you in with a secure email link. Treat it like a password — don't forward it, don't paste it into chat.
• We will never ask you for your email password, your bank password, or your full card number.
• If you receive a sign-in link you didn't request, ignore it. If it keeps happening, contact us.
• Watch for lookalike domains. The real site is unibooktrader.com.au.

3. Pickup and delivery

• We coordinate pickup from the seller and delivery to the buyer through our courier partners. You don't need to meet the other person.
• Use an address where pickup or delivery is safe and accessible during normal hours, and keep your phone reachable around the scheduled window.
• If your address or availability changes, contact support before the courier is scheduled — not after.
• Don't add sensitive personal information to delivery notes.

4. Sellers — list honestly

• Photograph the actual book you're selling. Include the front cover, back cover, spine, the ISBN/edition page, and any damage, water marks, or highlighting.
• Choose the condition honestly using our Condition Guide. Listings that don't match the book on arrival are the most common reason for buyer rejections — and repeat issues can suspend your account.
• If your book has a one-time access code, such as MyLab, Connect, MindTap, or WileyPLUS, say in the listing whether it has been redeemed. Listing a redeemed code as unused is a serious violation.
• Don't list counterfeit copies, instructor-only editions, exam answer keys, solution manuals, or anything you don't have the right to sell.

5. Buyers — check the book promptly

• When your book arrives, check it against the listing photos and described condition before the check-on-arrival window closes.
• Use the confirmation link in your delivery email — or confirm/raise an issue from your dashboard.
• If something's off, such as wrong edition, missing pages, undisclosed damage, used access code, or materially worse condition than listed, raise it before the window closes. Photos make a big difference.

6. If something feels off

Contact us at contact@unibooktrader.com.au with your order or listing reference, a clear description, and any photos. We'll investigate and follow up.

If it's an emergency, call 000 in Australia. If it's a scam attempt, you can also report it to Scamwatch at scamwatch.gov.au.